Owner FAQs
Answers to your frequently asked questions
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Are you licensed?
Yes, we are a licensed real estate Brokerage. -
Can I reach you after hours?
Yes, we have an emergency after hours service available to you and to your tenants. -
Can you put the money directly into my account?
Yes, your rent payments will be automatically deposited into the bank account of your choice, and this can be updated at any time in your owner’s portal. -
Do I get to see the lease or sign it?
Yes, you will sign the lease electronically and receive a copy in your email once it has been signed by all parties. -
Do you sell real estate too?
Yes! We are a full service real estate brokerage. We would be happy to assist you with selling your properties to qualified buyers or with purchasing other investment properties or even your personal real estate needs. We can also help arrange assistance in other states, connecting you with real estate professionals you can trust to help you outside of our area if you must move due to transferring or personal relocation. -
How and when do I get my checks?
Typically, after tenant funds have cleared, you will receive your rent between the 10th-15th of each month directly deposited into the bank account of your choice. -
How is rent collection handled?
All rent is collected through a convenient online tenant portal - Rentvine. -
How long of a lease do you sign?
12 month lease minimum -
How much security deposit do you charge the tenant?
Currently, in most cases, an equal deposit to the first month's rent. Eg. $1,600 month rent-$1,600 security deposit -
How soon can you start managing my property?
We can have your rental listed within 48 hours of request if your home fits our portfolio requirements and is move-in ready. -
What type of properties do you manage?
We manage single family and multi-family residential properties. -
What type of reports do I get and how often?
You will receive a signed lease, a move-in inspection complete with 360° photos and video files, a 90 day inspection, a move-out inspection, and any and all financial transactions that have been processed on your property. -
Who holds the tenant security deposit?
All of our security deposits are held in a non-interest bearing client trust account to ensure compliance with laws and regulations. -
How much is the management fee?
The only management fee charge is 10% of the monthly rent and 50% of first month's rent for resident placement. We don’t get paid unless you get paid! -
I accidentally had mail or packages delivered to my previous address. Can you ask the tenant to do x with it?
Our office policy is that all mail carrier issues must be handled directly with the carrier. In the event mail is accidently delivered, that is not addressed to the occupant, we always recommend to not accept the mail or package and write "Return to Sender" on it. Please make sure mail forwarding has been setup for your new address to prevent incorrect deliveries. We manage 100+ rentals in the area and have learned that trying to manage the mail services for all of our owners and tenants is very challenging and creates unwarranted liability for us and unmet expectations. Thank you for your understanding of this office policy. -
How do I make a contribution?
Contributions can be made directly on your Rentvine Owners Portal. https://help.rentvine.com/how-to-make-a-payment-through-the-portal