Resident FAQs
Answers to your frequently asked questions: some posted here and many more posted in your Resident Handbook
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Can you hold a place before I apply?
No, at this time all of our properties are available to approved applicants on a first come, first serve basis. -
Do I pay first month’s rent and last month’s rent with my security deposit?
Please refer to the property you are interested in before applying. -
How old do you have to be to apply?
18 years old -
Is the deposit refundable?
Yes, after we conduct a satisfactory inspection of the property, your deposit will be returned to you within 15 days if lease requirements are upheld and no claims are made. -
Who needs a cosigner?
Please refer to the application terms when submitting an application. -
You have a property I want to rent. How do I apply?
All applications are submitted online. Click Apply Now under the property of your choice. -
How do I pay rent?
You will pay rent through an online Resident portal. https://help.rentvine.com/how-to-make-a-tenant-payment-through-the-portal
https://help.rentvine.com/how-to-pay-rent/other-charges-and-security-deposit-in-the-resident-portal. -
How do I submit a maintenance request?
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My lease expiration is coming and I want to move out. What should I do?
Submit a 30 day notice through the resident portal. https://help.rentvine.com/how-to-provide-your-move-out-notice-request -
I received mail or a package that is not mine. What should I do with it?
Write “Return to Sender” on all mail and packages that are not addressed to Resident. -
How do I submit a pest claim with my Resident Benefits Package?
Click on the following link, and fill out the requested information: https://www.pestshare.com